I follow her back to their house and take a look at two more 'infected' computers. Then, she decided if I can magically fix that one machine I should be able to fix the ones at her house. It looks sketchy and seems to have some bad juju on it but after a quick run of Malwarebytes and Combofix is back up and running fine. The wife meets me at the office and shows me the infected computer. The next day I find myself going to their place of business and looking at a computer there. My parents say something to the extent of, "Hey, our son is a nerd- maybe he can help you?".
They explained over the course of dinner and conversation that a few of their computers at work and home were 'infected' somehow and they were trying desperately to get them fixed because of the sensitive information on the machines. My parents recently had dinner with a senior couple in the neighborhood who own a small business in town.
Follow the instructions on the screen.Īfter restarting the computer, follow the on-screen instructions to reinstall the Norton product.So I'll start off by saying I am in no way a professional when it comes to tech help, nor do I work for an IT company so please forgive any lackluster tech definitions. On the Windows desktop, double-click the icon Norton Remove and Reinstall.Ĥ. Download the Norton Remove and Reinstall tool. If the first solution doesn’t work, you will have to reinstall Norton Internet Security. It’s a problem related to Windows 8 and Windows 8.1 as these version use a new process named “Fast Start” and sometimes Norton Internet Security updates are not installed correctly. You can restart your computer to make sure that all updates have been installed properly. So I use the solution found on the Norton forum: to right-click the Norton logo in the task menu in the lower right of the screen, and click “Scan now” and then nothing happen. When I press “Fix now”, I get the message “Fix not complete”. I realized that before performing the “Fix now” task, the live update has been updated since few minutes. I was away for 3 weeks, so when I came back I restarted my PC and as usual, I want to “Fix now” my computer since the updates have not been made and neither analyzes all this time. My Norton Internet Security version is: 21.4.0.13 and operating system is: Windows 8.1 64bit I can find any solution for my problem so I try here.
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